BRENHAM DPS OFFICE CONSIDERED ONE OF BUSIEST IN STATE

  

Brenham has been included on a list of high-volume Department of Public Safety offices.

Texas DPS recently launched efforts to deal with overcrowded driver’s license offices, one of which—according to the DPS—is Brenham’s office at 975 US 290 West.  Other offices considered by DPS to be high-volume include Hempstead, Humble, Rosenburg, Conroe and Huntsville.

These plans of the DPS aim to limit crowds and reduce wait times, by bringing additional workers and troopers to busy offices.  The added personnel will help customers determine if they can complete their transactions online, helping to reduce crowds.

DPS will also be hiring over 100 positions through the next few months, to increase staffing at the offices considered the most crowded.  DPS says the hires will not start immediately, because of required background checks.

The DPS plans to take these efforts to the busiest offices by August 27th.

For more information, visit http://www.dps.texas.gov/.

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10 Comments

  1. I have always wondered what it would look like if someone actually bothered to explain the idea of customer service to the state employees who staff these agencies. Being kind and polite at all times would be great, this is a skill many in these offices are lacking, probably because it is not expected out of them.

    This process is needlessly more complicated than it has to be, slower than it should be, and a complete waste of taxpayers time. I have driven by that office at 7:30 in the morning and there is already a line outside, that is crazy.

    The tech behind many of the government web sites is ancient. If the state would simply invest in improving the tech it would probably save a ton of time and money by streamlining the process.

  2. Three years ago I took our son in Harris County had his appointment to get his required stuff taken care of, (A problem due to a misfiling of information in Bastrop County) With the appointment it took SIX hours. The location was one of 3 or 3 new :”Efficient” centers that replaced the smaller locations that have been closed. I was told over & over that the new locations were fantastic & fast. Our son was one of thousands, but only one of maybe a hundred U.S, Citizens, That is where the problem rested, folks from all over the globe, many of who spoke no or little English, getting licenses. His appointment was worthless even though it was at 9 AM. A number of folks (I spoke with a US citizens) with appointments for the day prior had to return because things shut down before they got served, obviously they were served before the appointments for our day, Folks are now going outside Harris County to get renewals. .

  3. It took 2.5 hours to simply renew my license which can usually be done in the mail (except for every 7 years). I arrived 30 minutes after opening and was #42! There were only two ladies working and they rotated taking breaks…..so in reality there was only one person working at a time. It was very inefficient and government at its finest. One person taking the eye test could not read the letters but they insisted that their doctor said no glasses were needed. The lady behind the desk had to tell them….several times…..that they needed to glasses to be able to pass the eye test. So, the question is, can there be an “express” lane for simple renewals, a learner’s permit or an I.D and a separate line for people that need more detailed assistance? Unfortunately, TXDOT does not care what a citizen has to endure….Government at its finest.

  4. Maybe Washington county should offer temporary help to the state, opening a office at the fair grounds.

  5. The office in Brenham has been a nightmare since the early 90’s, and has only gotten worse. Why remodel a “closet”, when you need a house? Part of the problem might be that it takes a solid hour to get a learners permit for a 15 year old, even if you have your paperwork in order. Government bureaucracy at it’s finest.

  6. Not every town, or even every county, has a DPS office. For instance, there is no office anywhere in Austin County.

  7. Same thing here in Brenham. 90% are from out of town. Doesn’t help that you can’t call and ask a question, you have to go there, take a number and wait. It’s just crazy.

  8. Its freaking crazy. Our office in Columbus is crazy. Lines way out the door. Funny thing is, it all people from out of town, thinking they can get in quick in a small town. Go back to where you came from.

    1. It’s the TEXAS Department of Public Safety. Doesn’t belong to just your town or county. Be glad you have one close to you, not all counties have DPS offices.

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