BRENHAM POST OFFICE MAKES ADJUSTMENTS AMID COVID-19 CONCERNS

  

Several listeners have recently contacted KWHI and complained that the Brenham Post Office is suffering a worker shortage due to the covid-19 outbreak.  KWHI contacted the Post Office and was re-directed to a Houston Communications Specialist with the postal service.  The statement released by that office says that the local office is aware of the problem and is taking steps to correct it.  The release also says they are adjusting their workloads to meet the demands created by the covid-19 pandemic.

Full Statement from the Postal Service:

“The Postal Service strives to always provide the best possible service to our valued customers. We apologize for any inconvenience that may have been experienced by customers living in the Brenham, TX area. Local management has been made aware and is taking steps to address the concerns.

We are flexing our available resources to match the workload created by the impacts of the ongoing Coronavirus (COVID-19) pandemic. We appreciate the patience of our customers and the efforts of employees as conditions change on a day-to-day basis.

We urge customers with concerns or questions about their mail delivery service to contact the Postal Service directly. Customers have a variety of options for contacting the Postal Service, including contacting their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777) or visiting our website at www.usps.com/help.”

Kanickewa “ Nikki” Johnson
Strategic Communications Specialist Arkansas/Houston Districts
U. S. Postal Service  Southern Area Corporate Communications

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6 Comments

  1. Let’s not be selfish about the mail service. They are experiencing the same thing everyone else is… Covid-19 issues. It’s only gonna get worse. Please be patient with those that can’t control a Virus…Concerned about bills?…Pay them online. They are people too, they are not the exception…No one is!

  2. I thought it was something going on I hadn’t received mail in 2-3 days. I’d always get something even flyers.

  3. I’ve lived in other larger cities and have never had the problems with USPS that I have in Brenham. I don’t mind late in the day mail Delivery, but when it is stuffed in your mail box and really does not fit time and time again.. larger letters being torn or crushed because they don’t fit and going for several days with NO mail the suddenly box is stuffed… definitely a problem.. also very few of the customer service people have a personality, they are short with you and it appears that it’s burdensome for them to be kind.. and yes I have on more than one occasion called the local office spoken to someone in charge with no results. Change needed!

  4. I can confirm that deliveries are totally messed up. I order everything from Amazon, and half gets shipped UPS, and the other half USPS (Amazon randomly decides how to ship it). The UPS deliveries are always on time, but the Post Office ones are always delayed. I’ll get emails from Amazon “Sorry, your delivery is running late. Now scheduled for Tomorrow”. For one package, I got that message FOUR DAYS IN A ROW.

    Time to clean house at the USPS Brenham.

    1. Wow I am sure these people are doing the best they can during a crisis. Meanwhile the people at home just complain and want people to lose their jobs over it. Talk about about entitled and privileged mentality. Just remember you are not the only one getting mail and packages. Take a chill pill! Thank you postal service for all you do!

      1. While everything going on right now does make it tough for them it does not excuse the constant messed up delivery practices. This is nothing new for them either. I am now on 10 times in the past 13 months that USPS has delivered mail to the wrong address that is clearly addressed correctly. They are flat out not reading the address and then marking it as delivered AND THEN denying that they have messed up or quick to tell us that “well once it is out of our hand it isn’t our problem anymore” The coronavirus issues started happening this year in March….so what would be the explanation for the previous 10 months of constant screw ups and rude attitude? And yes I have contacted everyone I possibly can about this issue and while maybe losing of jobs is not the answer, clearly there needs to be some sort of solution here rather than just blowing off postal customers and caulking them up to being just another complaint!

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