TEXAS ATTORNEY GENERAL’S OFFICE SETTLES WITH PARENT COMPANY OF OPTIMUM/SUDDENLINK OVER CUSTOMER COMPLAINTS
The Texas Attorney General’s Office has reached a settlement with the parent company of the internet provider Optimum, formerly known as Suddenlink.
A press release from the Attorney General’s Office says Texas residents reported various problems with Suddenlink over several years, including “suspect billing practices, slow internet speed, frequent outages, poor customer service, and misleading promotions and sales practices.”
Per the settlement, the parent company, CSC Holdings, will pay $350,000 to the state and address deficiencies in those services. It also agrees to “resolve hundreds of outstanding eligible consumer complaints filed between 2016 and ninety days after entry of the settlement through a restitution program.”
The settlement also outlines performance assurances, including minimum internet speed requirements and response times when customers call customer service.
Consumers can file a complaint at www.texasattorneygeneral.gov.
Update 1/2/24: Optimum shared a statement on Saturday regarding the company's settlement with the Texas Attorney General's Office. The statement can be read below.
Optimum shares the state’s goal of ensuring that Texans receive high-quality connectivity services and superior customer support. We have made and continue to make investments into our network and customer support tools, which are resulting in significant improvements in performance and customer experience, and have established regional leadership teams to provide more dedicated focus and resources for our customers across the state. We look forward to working alongside the Attorney General’s office to ensure that we are delivering the best products, services, and experiences to our customers in Texas and across our 21-state footprint.
Thank you General Paxton I send my bill in on time by a lot but yet get charged late fee. Service is not good but way better than AT&T which is not good either. Deception is not a good business model for any company.
Suddenlink is the worst internet/ streaming service I have ever dealt with. I am glad we finally switched to AT&T. Now they are Direct stream. But, I am happier with their services.
Owed money to me for service I didn’t approve. Also switched companies with out my knowledge charges more than I signed up for
Why does the state get the $, needs to be awarded to the customers who have been dealing with lack of service but paying high prices for it
It looks like some kind of restitution may be available to customers but only if they happen to read an article like this, understand the legal jargon, follow the link, and go through the process of submitting a formal complaint. I’d venture a wild guess that maybe 5% of their customers will do that and that 2% will see results.
It was a very weak settlement and Paxton had to have known it. AGs love being in the headlines though, so it’s a win as far as they see it.
We need leadership at the state level and in the legislature that is tough on crime. And they need to police themselves, first and foremost. Can’t have crooks catching crooks. That’s fundamental.