TEXAS ATTORNEY GENERAL’S OFFICE SETTLES WITH PARENT COMPANY OF OPTIMUM/SUDDENLINK OVER CUSTOMER COMPLAINTS

  

The Texas Attorney General’s Office has reached a settlement with the parent company of the internet provider Optimum, formerly known as Suddenlink.

A press release from the Attorney General’s Office says Texas residents reported various problems with Suddenlink over several years, including “suspect billing practices, slow internet speed, frequent outages, poor customer service, and misleading promotions and sales practices.”

Per the settlement, the parent company, CSC Holdings, will pay $350,000 to the state and address deficiencies in those services.  It also agrees to “resolve hundreds of outstanding eligible consumer complaints filed between 2016 and ninety days after entry of the settlement through a restitution program.” 

The settlement also outlines performance assurances, including minimum internet speed requirements and response times when customers call customer service.

Consumers can file a complaint at www.texasattorneygeneral.gov. 

Update 1/2/24: Optimum shared a statement on Saturday regarding the company's settlement with the Texas Attorney General's Office. The statement can be read below.

Optimum shares the state’s goal of ensuring that Texans receive high-quality connectivity services and superior customer support. We have made and continue to make investments into our network and customer support tools, which are resulting in significant improvements in performance and customer experience, and have established regional leadership teams to provide more dedicated focus and resources for our customers across the state. We look forward to working alongside the Attorney General’s office to ensure that we are delivering the best products, services, and experiences to our customers in Texas and across our 21-state footprint.