BRENHAM AT&T CUSTOMERS REPORT PROBLEMS WITH SERVICE

  

Many Brenham-area residents have reported issues of late with their AT&T cell phone and internet service.

Some have taken to social media to voice their complaints, citing poor call quality, dropped calls, issues with sending messages, and problems with mobile internet and Wi-Fi. 

One resident, Tom Spall, who works as the district webmaster for Brenham ISD, spoke to KWHI about his virtual chat with AT&T support services.  He says he was told a tower was down due to network maintenance, which was further clarified as an “internal issue and network enhancement”. 

Spall says AT&T told him that planned restoration of service is by the end of the day on Monday.  However, some commenters online indicated they were told by AT&T that it could be later.

It is not known exactly how many customers are affected by the outages, but Spall told KWHI that when they first started happening, AT&T’s online outage map showed that the issues appeared to center around the Alton Elementary School/Community Education Building area.  However, he reported that his service now around his home off of FM 389 is problematic.

Spall also says he was informed by AT&T that impacted lines should get a credit on their next bill once service is fully back up.