MAILBOX, AC TROUBLES REPORTED AT BRENHAM POST OFFICE

  

Residents are reporting problems at the Brenham Post Office.

The outdoor mailbox for the post office is currently damaged and cannot be used, as the front receiving end of the mailbox has fallen off.  Anyone needing to use the mailbox will instead need to go inside the building to send mail.

Customers have also reported the facility is having troubles with its air conditioning, with some saying it has not worked properly for several months.  Customers have expressed concern about the working conditions for the employees inside, who are using stationary fans in an attempt to keep cool.

KWHI directly called the post office, but was denied our request for information.  KWHI then reached out to the regional USPS communications office, and their response can be read below.

Full USPS Response:

The Postal Service takes the security of the mail very seriously, including for any receptacle in which customers deposit mail, such as a collection box.  Any time we are made aware of damage to our blue collection boxes, we take immediate steps to make repairs or provide a replacement box as quickly as possible. The box in question sustained damage and mail could not be securely deposited, so access was restricted, for the safety of our customers. In some cases, the timeframe for completion of repairs or replacement can depend on the current supply of new boxes. Local postal officials are aware and have taken the appropriate steps to address the situation. We anticipate having a replacement box very soon, in the same location. We apologize to our customers for any inconvenience that may have been experienced and appreciate their patience as we work to successfully resolve this matter. We remain committed to working with customers to ensure they have safe and secure mail receptacles.  Customers can also securely deposit outgoing mail in the lobby drop box of their local Post Office. Customers are reminded that if they suspect mail theft or vandalism of a collection box, they should immediately contact the USPS Inspection Service at 1-877-876-2455.

Regarding issues with the air conditioning, the Postal Service cares very much about the safety and well-being of all postal employees and customers. We apologize to our Brenham, TX customers and employees for any discomfort they may have experienced, due to the malfunctioning HVAC system. Local management is aware of the matter and is taking steps to ensure repairs are made as soon as possible. In the interim, we have installed temporary equipment to assist with cooling the facility. As with any such project, the Postal Service is following all applicable federal guidelines governing such work; however, a timeframe for completion of repairs has not been determined. We appreciate our customers’ and employees’ patience while we focus on resolving the issue.

Kanickewa “Nikki” Johnson

Strategic Communications Specialist Arkansas/Houston Districts

U.S. Postal Service Southern Area Corporate Communications