TEXAS TOLL TAG SNAFU
Thousands of Texas Toll Tag customers have received pay-by-mail bills in recent weeks, rather than having the tolls subtracted from their tag accounts at lower rates.
The glitch, the result of an attempt by toll agencies statewide to make Texas electronic toll tags usable in Kansas and Oklahoma, has clogged customer phone lines at TxTag and the offices that handle toll payments.
Officials say the bad bills began in about mid-May. It has affected toll transactions on a sporadic basis.
Many toll tag customers, whose toll charges are usually subtracted from their toll account, have instead received bills in the mail charging what is typically a 33 percent premium over a toll tag rate, plus administrative charges.
The unexpected billings in many cases led to customers calling in or visiting toll agency billing locations.
It is not clear how many of those who received the inflated bills simply paid them.
It’s also not known if the underlying problem has been resolved.
Tim Reilly, director of operations for the Central Texas Regional Mobility Authority, said his agency caught the problem earlier this month after about 1.6 million toll transactions had been affected.
Toll Tag makes mistakes all the time. I have the tag, an account that is automatically billed to my credit card if it gets below $20, and my license plate is registered and I still get these annoying notices in the mail. If you go through three toll plazas on the same highway in one day, they cannot seem to figure out that two work and one does not, maybe it is their system on not my tag. The legislature should regulate their ability to just randomly charge premiums when it is their mistake.
It does no good to argue with them. I have a tol tag and they take money out of my bank account but for some reason they said I still owed $22.61. So rather that argue with them because you don’t win. I payed them. I know that’s not a lot of money it is the principle of them taking money not due them!!!
Yeah, that’s nothing really. TXTag sent me a bill for $1250.00 because of some snafu. I had an EZTag and went through the toll road shared by TXTag a few times and TXTag sent me a bill, with a nice little violation fee attached to each time I went through a toll gate. They even threatened to impound my vehicle. But after a couple months of calling, emailing and persistence they finally relented and cleared my bill to $0.