SAN BERNARD ELECTRIC CO-OP RECEIVES PINNACLE AWARD
San Bernard Electric Cooperative announced that they have been awarded the Pinnacle Award for Outstanding Customer Service from SDS Research, LLC. In an e-mail dated March 17th, SDS Research stated, “We warmly congratulate San Bernard Electric Cooperative for their commitment to customers, and for their proactive measurement and management of customer loyalty.” This award is given to companies who rank in the top 10% of all providers who conducted customer research with SDS during 2014, and confirms San Bernard Electric Cooperative’s strong performance among its peers.
San Bernard Electric Cooperative General Manager and President James W. “Billy” Marricle commented, “We are proud to be recognized by our members in this way. We will continue to strive to bring our members the best possible reliability, newest technology, excellent value, and superior customer service. This award is a testament to the dedication and hard work of all of our employees at San Bernard Electric Cooperative.”
About SDS Research LLC: SDS Research is a full service market research firm located in Salt Lake City, Utah. Founded in 1990, SDS has conducted more than one million interviews among the customers of over 700 organizations in 44 states. SDS provides organizations with insight that enhances customer loyalty and employee engagement, and offers unique, proprietary comparative industry benchmark data in satisfaction, loyalty, value, customer service, employee performance, marketing awareness, and communication.
About San Bernard Electric Cooperative:
San Bernard Electric Cooperative began in 1939, when several leaders from Austin and Colorado Counties became interested in securing service for their farms. As a result of their efforts, the cooperative was incorporated in November of 1939.
The cooperative derived its name from the San Bernard River, which is the common boundary between Austin and Colorado Counties.
The first 89 miles of power lines were built in 1940 and energized on December 31st, 1940. They served 141 members in the rural areas of Colorado and Austin Counties.
Currently the Cooperative has approximately 3,600 miles of line serving approximately 25,000 meters in 8 Texas counties – Austin, Colorado, Fayette, Grimes, Harris, Lavaca, Montgomery and Waller. For more information on SBEC, visit our website www.sbec.org or our Facebook page.